AA Name Change or Correction – What are the rules for correcting a passenger’s name??

American Airlines Name Change policy defines the rules for the types of errors allowed to be corrected in passenger name in a booked ticket. Also, the cost charged by American Airlines for applying name change is given under this policy as described below:

  • Correction on the passenger’s name for a minor spelling mistake is permitted by American Airlines as per its policy
  • Moreover, American Airlines allows changing the passenger’s surname completely in legal conditions such as wedding or divorce of that particular person
  • Last name correction in legal cases is only permitted after showing the proper documents of proof
  • The name correction fee is 200 dollars for domestic passengers while it is 700 dollars for international passengers.

What are the rules to cancel American Airlines flight?

In case the modification you want to make in the passenger’s name is not permissible under its name correction policy, then simply cancel it. For knowing American Airlines cancellation policy read the points below:

  • Canceling a ticket between the 24-hour time limit is permissible for free on those flights whose scheduled departure is after 7 days
  • On the other hand, canceling a flight after a 24-hour time period or whose scheduled departure is within 7 days costs a certain fee
  • This cancellation fee is deducted from the original ticket value before refunding the amount back to the passenger’s account

Here are the ways on how to change the name on American Airlines Ticket:

  • Click on the “My Reservations” tab on the American Airlines homepage.
  • Login with your correct Email Id and password and select other fields.
  • Select flight manages to book and click on the American Airlines Reservations, Check the box to the left of the reservation you want to change. Click the “Change Flights” button. If this button is missing or greyed out, your flight is not eligible for online changes; you must contact the American Airlines reservations desk by phone.
  • Now select flight change and enter the new name and select the edit button to apply simply.
  • Having changed your name, you can press the save button at the end of the task easily.

American Airlines Name Change/Corrections at Airport

Speak with any American Airlines representative at an airport counter if you are already at the airport. They can give you a list of options for flights to your destination leaving within the next 12 hours. A change fee applies, which you can pay directly to the representative. Ask for a new boarding pass if she does not offer you one.

American Airlines Name Change/Corrections by Phone

Call American Airlines Reservations at +1 833-584-0869 or 800-433-7300 (800-633-3711 for Spanish assistance) to change your reservation with a representative over the phone. A change fee applies. Your new flight’s scheduled departure must be within one to 12 hours of the time you call.

American Airlines Self-service kiosk

Use a self-service kiosk to change your flight if you are already at the airport. Swipe a credit card or personal identification, such as your passport, to activate the kiosk and locate your reservation. Follow the on-screen instructions to change to a different flight if one is available. A change fee applies, which you can pay via credit card directly at the kiosk. Print a new boarding pass from the machine.

General Information
American Airlines offers flexibility for Minor and Major name corrections for wholly unused (001) validated tickets.

Minor name corrections apply to itineraries that consist of American prime and American Eagle flights
only and may be corrected in the same PNR. Itineraries ticketed in “R” inventory must follow Major Name Correction Guidelines

Major name corrections apply to itineraries ticketed in “R” inventory, codeshare flight segments on our
AA*/oneworld® codeshares or non-oneworld carriers, and require a new PNR as a name correction
cannot be made within the same PNR due to GDS limitations.

Minor Name Correction Guidelines – Itineraries are wholly American/American Eagle

Minor name corrections may be made in the same PNR for wholly American Prime /American Eagle
flights on (001) validated tickets. The original date of birth (DOB) and gender (M_F) information from the initial Secure Flight Passenger Data (SFPD) input must not be altered.

Note: Itineraries ticketed in “R” inventory must follow Major Name Correction Guidelines

Minor Name Correction Guidelines
Name:
Name corrections may not be made within 24 hours of
departure as the flight is under airport control
Correct the name in same PNR to match the TSA
required documents
SSR DOCS SFPDRe-enter the correct SSR DOCS SFPD
· Original DOB and gender must not be
altered from the initial input
Endorsement Box and Waiver Code
requirement:
NC03AGCY
· No other annotation required on the new
ticket other than the waiver code
o If you include the original fare
ticket endorsement NC03AGCY
should appear at the start of the
endorsement/restrictions text on
the replacement ticket
 Failure to indicate NC03AGCY in
Endorsement Box is subject to a debit
memo
Ticketing:Reissue the original ticket for a new ticket with
the original ticketed fare
· No changes to flights/dates allowed
· No additional monies or penalty fee
apply
· No Name Correction fee applies

Endorsement Requirement: Minor Name Correction – Wholly American Prime/American Eagle Flight Itineraries

MINOR NAME CORRECTION

WAIVER CODE: NC03AGCY

  • No SalesLink waiver authorization required in PNR
  • Original Secure Flight DOB/Gender must not be altered
  • Ticket Reissue required. This is the only required verbiage and supersedes all other
  • information.

Note: If you include the original fare ticket endorsement NC03AGCY should appear at the start of the
endorsement/restrictions text on the replacement ticket.

Major Name Correction Guidelines – Itineraries include AA*/Oneworld or Oneworld carriers on an AA fares

Major name corrections require a new PNR when itineraries include “R” inventory, AA/Oneworld, Oneworld, carriers on an AA fare on (001) validated tickets. The original date of birth (DOB) and gender (M_F) information from the initial Secure Flight Passenger Data (SFPD) input must not be altered.

For AA/non-Oneworld and non-Oneworld carriers on an AA fare on (001) validate tickets, contact Sales Support Center.

Major Name Correction Guidelines

Name: Name corrections may not be made within 24 hours of
departure as the flight is under airport control
Correct the name in a new PNR to match the TSA
required documents
Itinerary: The itinerary in the new PNR must be the same
flights, inventory, origin /destination/routing
· If unable to book the identical itinerary
contact the Sales Support Center
SSR DOCS SFPD Enter SSR DOCS SFPD
· New PNR SFPD DOB/Gender must
match what was in the original PNR
DOB/Gender
· Original DOB and gender must not be
altered from the initial input
o Alteration of SFPD in the new
PNR must be authorized by Sales
with approval
 Failure to indicate NC03AGCY in
Endorsement Box is subject to a debit
memo
Endorsement Box and Waiver Code
requirement: 
If the itinerary in the new PNR has the same
flights, inventory, origin /destination/routing use
the waiver code MAJORNC
· No other annotation required on the new
ticket other than the waiver code
o If you include the original fare
ticket endorsement MAJORNC
should appear at the start of the
endorsement/restrictions text on
the replacement ticket.
Failure to indicate MAJORNC in
Endorsement Box is subject to a debit
memo
IT Box:
Required for Corporate Accounts only
Reissue the original ticket for a new ticket with the
original ticketed fare
· No changes to the original ticketed itinerary
allowed
· No changes to booking class.
o If the original booking class is not
available, must contact Sales
Support Center for authorization
to the PNR
· No add/collect or penalty fee apply
· Name Correction fee $25.00 USD
International Point of Sale – Current rate
of exchange applies
o fee waived for “R” Inventory only

Subsequent Name Corrections

Original Secure Flight DOB/Gender must not be altered

Minor Wholly AA Prime/American Eagle Flight Itineraries

Multiple corrections allowed

  • Waiver Code: NC03AGCY
  • SFPD Original DOB and gender must not be altered from the initial input

Major Itineraries include R Inventory, AA* Oneworld or non-Oneworld New PNR required if name correction changed in original PNR

Multiple corrections allowed

If the itinerary in the new PNR has the same flights, inventory, origin /destination/routing use the waiver code MAJORNC

  • If original booking class is not available, must contact Sales Support Center for
  • authorization to the PNR
  • Original DOB and gender must not be altered from the initial input
  • No additional monies or penalty fee apply
    • Name Correction fee $25.00
    • USD applies International Point of Sale – The current rate of exchange applies

Infant Name Correction Guidelines

Travel agents may make name corrections to an infant name field even if the ticketed itinerary contains
other airlines/codeshare segments. Infant names are not sent to the other airline/codeshare; only a 3SSR message is generated to the other airline indicating an infant will be traveling so there is no risk of
canceling other airlines/codeshare space.

Infant – Lap or with the seat – Do not divide the infant from the existing PNR

Lap – Correct the name in the same PNR with the adult for domestic or international itineraries
With Seat – Correct the name in a new PNR along with the adult associated with the infant.

Please contact American Airlines Sales Support for assistance with any questions regarding this updated
name correction policy.

How should the passenger’s name appear in the Passenger Name Field of the reservation and on the ticket?

The customer’s name that appears in the Name Field of the PNR, ticket, and boarding pass, only
requires the Last Name and First Name as it appears on the government ID that the passenger
will use it while traveling.
If the customer has TSA Pre✓®, Global Entry, NEXIUS, or SENTRI card the name submitted on
their airline reservation must be an exact match to the name they provided on their application. If
they use a frequent flyer account or online travel profile, ensure that the name is properly saved.

What if the customer’s identification contains a middle name?

The middle name would then be included in the Secure Flight Passenger Data (SFPD/DOCS) of
the PNR.

What is the difference between a Name Correction and a Name Change?

A name correction allows the agency to correct the name to match the TSA government required
document(s) for miss-spelling, married/maiden/divorce names, legal names, secondary last
name, inverted names, etc., and the SFPD DOB/Gender does not change from the original input
for ticketing.
A name change from one person to another person is not permitted.

Why is “R” inventory on AA Prime flights required to follow Major Name Correction guidelines?

“R” inventory does not allow Name Corrections. When a Name Correction is performed, Sabre programming will cancel the entire reservation, therefore a new PNR must be created.

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